How to Choose a Roofing Contractor in Western North Carolina

Choosing the wrong roofing contractor can cost you thousands — or worse, leave you with a roof that fails prematurely. Here's how to find the right one in WNC.

Must-Have Qualifications

1. NC General Contractor License. Required for roofing work in North Carolina. Ask for the license number and verify it.
2. Insurance. Both general liability and workers' compensation. Ask for certificates.
3. Local presence. A contractor who lives and works in WNC understands mountain roofing challenges that out-of-state storm chasers don't.
4. Manufacturer certifications. CertainTeed ShingleMaster Credentialed Contractor or similar certifications indicate training and quality standards.

Red Flags to Avoid

• Door-to-door solicitation after storms. Legitimate contractors don't chase storms.
• No written contract. Everything should be documented before work begins.
• Large upfront deposits. Never pay more than 30% before work starts.
• No physical address. Contractors without a verifiable local presence can be difficult to reach if issues arise after the project.
• Pressure to sign immediately. Good contractors give you time to decide.

Questions to Ask

• How long have you been roofing in WNC?
• Can you provide local references?
• What warranty do you offer on labor?
• Will you handle the permit process?
• Who will supervise the crew on site?

Why Homeowners Choose Highlander

• Family-owned since 2017
• Licensed NC General Contractor
• CertainTeed ShingleMaster Credentialed Contractors
• Based in Franklin & Sylva — not out of state
• Free inspections with written reports
• Financing available