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    The People Behind Highlander

    Meet the Team Behind Highlander Building Services

    Highlander Building Services is led by a local team committed to dependable workmanship, honest communication, and customer-focused service across Franklin, Highlands, Cashiers, Sylva, and Western North Carolina. From company leadership and sales to inspections, project management, repairs, and field coordination, each team member plays a role in helping homeowners protect and improve their properties.

    Family-Owned. Locally Run. Team-Driven.

    Every Team Member Makes a Difference

    Highlander is family-owned, but the company is powered by a broader team of local professionals who each play a role in serving customers well. From leadership and financial management to sales, inspections, repairs, project coordination, scheduling, drone documentation, and field support, every role matters.

    The Roster

    Who You'll Actually Work With

    Real names, real roles. These are the people who answer the phone, walk the roof, write the scope, and run the job from first visit to final walkthrough.

    Luke Smith, Owner & Founder at Highlander Building Services

    Luke Smith

    Owner & Founder

    Luke's roots in roofing and construction go back to the 1980s, when he first started learning the trades hands-on. That decades-long foundation shaped the standards, craftsmanship, and work ethic that define Highlander Building Services today.

    Industry Experience
    Roofing & Construction Since the 1980s
    Leading Highlander Locally
    Decades in Western NC
    Specialty
    Customer Relations & Company Leadership
    Kristy Smith, Owner & Financial Manager at Highlander Building Services

    Kristy Smith

    Owner & Financial Manager

    Kristy plays a vital role in the daily operations of Highlander Building Services, overseeing the company's bookkeeping, accounting, and financial management. Her attention to detail and organizational skills help ensure the company operates efficiently while maintaining the high standards customers have come to expect.

    Specialty
    Accounting & Financial Management
    Favorite Part of the Job
    Supporting the growth of a locally owned business
    Community Involvement
    Franklin Daybreak Rotary — past president
    David Bourque, Sales Manager at Highlander Building Services

    David Bourque

    Sales Manager

    David leads Highlander Building Services' sales team and works directly with homeowners to help them navigate roofing projects with confidence. His focus is on understanding each customer's needs, providing clear recommendations, and ensuring every client receives the information necessary to make informed decisions about their property.

    Specialty
    Roofing Consultations & Customer Solutions
    Role
    Sales Team Leadership
    Favorite Part of the Job
    Helping homeowners make informed decisions
    Derek Wallace, Roofing Consultant at Highlander Building Services

    Derek Wallace

    Roofing Consultant

    Derek works closely with homeowners throughout Western North Carolina to evaluate roofing needs, explain available options, and provide practical solutions tailored to each property. He believes in honest communication and helping customers feel comfortable throughout every stage of the roofing process.

    Specialty
    Residential Roofing Consultations
    Favorite Part of the Job
    Building relationships with homeowners
    Community Involvement
    Youth Baseball & Football Coach
    Robert Harrison, Commercial Roofing Specialist & Inspector at Highlander Building Services

    Robert Harrison

    Commercial Roofing Specialist & Inspector

    With more than 40 years of experience in the roofing industry, Robert brings a wealth of knowledge and expertise to Highlander Building Services. Before relocating to the mountains of Western North Carolina, he successfully owned and operated his own roofing company in Florida, gaining extensive experience across a wide range of residential and commercial roofing systems.

    Experience
    40+ Years in Roofing
    Specialty
    Commercial Roofing Systems
    Additional Roles
    Safety Coordinator & Roof Inspector
    Kyle Poindexter, Senior Roofing Project Manager at Highlander Building Services

    Kyle Poindexter

    Senior Roofing Project Manager

    Kyle serves as Highlander Building Services' Senior Roofing Project Manager and Scheduling Coordinator. With five years of industry experience, he plays a key role in coordinating projects, managing schedules, and ensuring roofing installations are completed efficiently and to Highlander's quality standards.

    Experience
    5 Years
    Specialty
    Project Coordination & Scheduling
    Role
    Senior Roofing Project Manager
    Preston Lopes, Roofing Project Manager at Highlander Building Services

    Preston Lopes

    Roofing Project Manager

    Preston helps oversee roofing projects from start to finish, ensuring customers receive the quality workmanship and service Highlander Building Services is known for. With two years of industry experience, he works closely with crews and homeowners to keep projects running smoothly and efficiently.

    Experience
    2 Years
    Specialty
    Project Management & Drone Operations
    Favorite Part of the Job
    Seeing projects come together from start to finish
    Alex Hurst, Roofing Repairs Project Manager at Highlander Building Services

    Alex Hurst

    Roofing Repairs Project Manager

    Alex specializes in managing roofing repair projects, helping homeowners address everything from leaks and storm damage to general roofing concerns. With three years of industry experience, he works diligently to ensure repair projects are completed efficiently while maintaining Highlander's commitment to quality and customer service.

    Experience
    3 Years
    Specialty
    Roof Repairs & Service Projects
    Community Involvement
    Youth Baseball & Football Coach

    Talk to a Real Person — Not a Call Center.

    When you call Highlander, a member of our Western NC team picks up. No phone tree, no offshore sales floor.