Trust Is Earned.
Read what our clients say — the homeowners, property managers, and businesses who've experienced our work firsthand.
"When you call, ask for Juan & Javo crew. Their crew installed a metal roof on our home and their craftsmanship was excellent. Highly recommended."
— Zary M, via Google
What Our Clients Say
Every review below is quoted word for word from where the customer published it. Nothing here is written by us.
Showing 10 of 10 published reviews.
I had a great experience with Highlander Roofing. They were very responsive, showed up when they said they would and did great work fixing the gutters on my house. Very professional and appreciate how easy they were to work with!
We are very pleased with the new roof and new gutters that Highlander installed on our cabin. Everyone was very nice and even with all the recent rain, completed our work in timely fashion.
Highlander Roofing is an exceptional company that truly stands out for their kindness and generosity. They go above and beyond, especially in helping the elderly in our community. Their team is always punctual and professional, showing genuine care for each project. They offer fair pricing and deliver high-quality work, making them a reliable choice for any roofing needs. I highly recommend Highlander Roofing for their commitment to both their craft and their community!
We had a gutter leak and needed a downspout on the second story of our home. Highlander roofing came out quickly, quoted us a fair price and then installed the gutter soon after. Everyone we've dealt with has been kind, professional and knowledgeable. We will absolutely use them again and recommend to anyone needing work done!!
When you call, ask for Juan & Javo crew. Their crew installed a metal roof on our home and their craftsmanship was excellent. Highly recommended.
Having discovered a leak over a stormy week end, I left a request for assistance by message at Highlander Roofing. Within the next couple of hours, I received a response letting me know that an emergency crew would be responding to "tarp" the leak while awaiting roof repair. As promised, a professional crew responded and immediately stopped the leak. Within the next three weeks, I had a new, professionally looking roof installed at a reasonable price. Outstanding service and my sincere thanks to the entire Highlander Roofing Team!
We contracted Highlander Roofing to replace our existing shingle roof with new metal roofing. They did a great job and kept us updated throughout the process. We would highly recommend them.
When we realized the 20+ year old roofs of our house and separate workshop needed to be replaced, we interviewed two roofing companies. Following Braden's presentation, we were convinced that we were totally comfortable ONLY with Highlander. Braden did a wonderful job presenting the options for our roofs, and his professional style and thorough description of how the project would be handled, made selecting Highland for this project an easy choice! And we were not disappointed. This large project was completed in 3 days, and there is not one aspect of this project that was not done to perfection. Javier, owner of the company performing the work, was an excellent supervisor of his work crew. All members of the work crew did a great job. In the course of the work none of our plants were damaged, and they did a very thorough job cleaning the property of debris and nails before they left. And the final result was examined carefully by Joel, Highlander's supervisor. Grade A++. We would highly recommend Highlander Roofing to anyone needing a roof replacement. We have encountered few companies and contractors who perform at their level.
We opted for the shingle roof. Josh came out and gave an estimate. It included metal and shingle roofs and other additional upgrades and options. The estimate was very thorough and was exactly what the project ended up costing us. And the quality of work is out of this world! I would recommend them over and over again. All of the staff at their sales office are super friendly and knowledgeable with samples of all their products and upgrades in the show room. I don t have any other offers to compare their prices too but the cost seemed very fair for the high quality of work done. I would highly recommend them.
Josh and his crew are fantastic and I highly recommend this company for their conscientious approach and speed in service delivery. I sustained a 5-in hole in my garage roof in Dillsboro(long story) and called Highlander in some desperation given rain that evening in the forecast. Josh came by that morning, scoped the job, and then swung by with a crew that same afternoon and replaced the plywood between the rafters and matched the shingles in a seamless job, then cleaned up so well you couldn't tell they had been there. I can't thank the team at Highlander Roofing enough - they are my roofer from here on!
Read every review at the source
The reviews above are published customer reviews, quoted word for word, each linked to where it appears. For the complete set, visit our Franklin and Sylva Google Business Profiles.
What Clients Mention Most
Across hundreds of reviews, four themes emerge consistently. These aren't cherry-picked highlights — they're patterns that define how clients experience working with Highlander.
Communication
Clients consistently highlight clear, proactive communication — daily updates, named contacts, and no unanswered calls.
Workmanship
Meticulous installation quality is the most frequently praised aspect. Clients notice the difference between average and Highlander-standard work.
Reliability
Showing up when promised, finishing on schedule, and doing what was agreed — clients consistently mention reliability as a standout trait.
Professionalism
Clean job sites, respectful crews, honest assessments, and documentation at every phase. Clients feel respected throughout the process.
See Why Hundreds of WNC Homeowners Trust Highlander.
Experience the communication, craftsmanship, and accountability our clients talk about — start a conversation today.